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フロントデスク エージェント/Agent-Front Desk

The Ritz-Carlton Okinawa

フロントデスクスタッフ

職務概要
  • 予約の確認、客室の割り当て、ルームキーの発行・有効化を行い、ゲストのチェックインを対応する。
  • 宿泊料金の処理(現金、チェック、デビットカード、クレジットカードなど)を行う。
  • レイトチェックアウトや料金を含むチェックアウト業務を対応する。
  • ゲストからの電話、メッセージ、リクエスト、質問、問い合わせに対応する。
  • ハウスキーピングと連携し、客室の準備状況を確認する。
  • ゲストや訪問者に駐車場の利用方法を案内し、必要に応じてベルスタッフやバレースタッフを手配する。
  • 宿泊施設や周辺エリアの情報を提供する。
  • 到着・出発のリストを含む日次レポートを作成し、特別リクエストの確認やデータの正確性をチェックする。
  • 指定されたキャッシャー業務や精算レポートをコンピューターで処理する。
  • シフト開始時と終了時に現金残高を確認し、会計基準に従って売上を精算する。
基本ポリシーと業務遂行基準
  • 会社の安全・セキュリティポリシーを遵守し、事故や危険な状況を上司に報告する。
  • 会社の規定を守り、清潔でプロフェッショナルな身だしなみを維持する。
  • 機密情報を適切に取り扱い、会社の資産を保護する。
  • 会社の基準に従い、ゲストを温かく迎え、サービスニーズに対応し、障がいのある方のサポートを行い、感謝の気持ちを伝える。
  • 明確で丁寧な言葉遣いを心掛け、適切な電話対応を行う。
  • チームワークを大切にし、前向きな職場環境を築く。
  • 品質管理基準を遵守し、長時間の立ち仕事や歩行が可能であること。
  • 10ポンド(約4.5kg)以下の荷物の持ち運びが可能であること。
  • 上司からの合理的な指示に対応する。
応募資格(望ましい条件)
  • 学歴:高等学校卒業または同等の資格(G.E.D.)
  • 職務経験:未経験可
  • 管理職経験:なし
  • 必要な資格・免許:なし

 

POSITION SUMMARY

 

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

 

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:          None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.