Accounting Clerk/Guest Experience Expert (50/50)

Explore our very big world

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. 

The impact you’ll make 

Creating a high-quality guest experience isn’t just about our front-of-house and other hotel-based teams. Our people behind the scenes keep the business growing, improving and running smoothly, enabling us to maintain the very best hotel environments, facilities and services. So, by keeping financial records and data secure, accurate and up to date, you’ll help ensure we’re in a good place to continue providing great destinations that guests return to time after time. 

What you’ll do 

City Ledger tasks:

Basic tasks:

• Ensure that all guest billings are prepared and mailed correctly and efficiently
• To follow up on subsequent billings and effect collection of past due accounts
• To prepare credit card billing, handle credit card queries and charge backs
• To ensure that guest charges are filed properly and easy to trace back

• To ensure that advance deposits are properly recorded

  Scope:

• To effect collections so that accounts outstanding are at a minimum and cash flow at the maximum.
• Operate within Marriott and local policies guidelines.
• Maintain a good business relation with guests
• Work closely with the Front Desk, Reservations & Events and all Departments Heads

Income Auditor tasks:

The main responsibilities and tasks of this task are as listed below, but not limited to these:

• Verifying, monitoring, and reviewing all hotel revenue reports and night audit reports for correct entries, accuracy and correct coding’s.  
• Ensuring that daily revenues and settlements are in balance.
• Summarizing revenue and settlement information in a specific format associated with the proper back-office chart of account numbers and descriptions.
• Organize files and records in line with internal rules and policies and procedures
• Further prepare various statistical, financial and accounting reports
• Check and pay invoices related to Travel Agent Commissions of Sheraton Brussels Airport

Guest Service Agent Tasks:

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Arrange transportation (e.g., taxicab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
• Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
• Secure payment, verifying and adjusting billing as needed
• Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

What we’re looking for 

• A positive outlook and team-first attitude 
• Strong arithmetic computation skills
• A gift for paying attention to the smallest details 
• Previous relevant work experience would be a big plus 

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs 
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.