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“One time we hosted a guest who had been searching for a specific fountain in Rome where her father was photographed 72 years earlier. After a lot of research, we found the location for her. She wrote us a thank you note about how it allowed her to feel closer to her late father. It’s incredible how the things we do can make such a difference in people’s lives.” -Elena, Complex Reservation Manager, Westin Excelsior Rome  

“One time we hosted a guest who had been searching for a specific fountain in Rome where her father was photographed 72 years earlier. After a lot of research, we found the location for her. She wrote us a thank you note about how it allowed her to feel closer to her late father. It’s incredible how the things we do can make such a difference in people’s lives.” -Elena, Complex Reservation Manager, Westin Excelsior Rome   #HeresToTheJourney

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