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At Your Service - Phone Attendant

JW Marriott Charlotte
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Summary:

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As an 'At Your Service' Phone Attendant, you will serve as the main point of contact for guest requests, ensuring timely responses, accurate information, and excellent service throughout each interaction.




Responsibilities


What You’ll Do

  • Serve as the main point of contact for all guest requests and needs, including answering calls, dispatching requests, and following up to ensure excellent service.
  • Attend to each call in a timely, courteous, and efficient manner, using proper telephone etiquette.
  • Dispatch appropriate personnel to satisfy guest requests and resolve guest issues.
  • Develop a thorough knowledge of hotel services, the local area, and nearby travel services to provide accurate answers and thoughtful recommendations.
  • Perform other duties as assigned.

What You’ll Bring

  • An outgoing and social personality.
  • Excellent communication and listening skills.
  • A passion for service with a positive, can-do attitude.
  • A collaborative, team-player mindset.
  • Ability to adapt to any situation.
  • Ability to lift, carry, or otherwise move up to 10 lbs.


Other Information

What You Can Look Forward To

  • Medical, Dental, and Vision insurance (starting Day 1)
  • Life Insurance and Disability Insurance
  • Paid Parental Leave
  • DailyPay option
  • Employee Assistance Program (EAP)
  • 401(k) with company match
  • Vacation/Paid Time Off (PTO) with rollover
  • Complimentary wellness tools
  • Unlimited referral bonuses
  • Leadership development and tuition reimbursement
  • Discounts on hotel rooms, dining, and other travel/entertainment experiences
  • Multiple hotels in each market = more opportunities for growth



White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.

Location Code: 2556

Additional Information: This hotel is owned and operated by an independent franchisee. The franchisee is a separate company and a separate employer from Marriott International, Inc. and its subsidiary companies (collectively, “Marriott”). The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, termination, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you apply for this position, Marriott will have no involvement in the selection process. Your application information will not be provided to or accessible by Marriott. If you accept a position at this hotel, you will be employed by a franchisee, not Marriott.