Chief Steward

JOB SUMMARY

The Chief Steward is responsible for managing all stewarding and kitchen utility operations, including dishwashing, cleaning, back dock maintenance, and banquet support activities such as plating and food running.

This role ensures the highest standards of cleanliness, sanitation, and operational efficiency across all kitchen and banquet support areas. The Chief Steward provides strong leadership to the stewarding team, supports banquet and culinary operations, and drives guest and employee satisfaction while maintaining budget control and compliance with brand and safety standards.

KEY RESPONSIBILITIES

1. Operations Management

• Oversee day-to-day stewarding operations including dish room, night cleaning, and back dock areas
• Support banquet functions with plating, food running, and equipment readiness
• Ensure adequate supply of clean china, glassware, silverware, and kitchen equipment
• Monitor inventory levels of cleaning supplies, chemicals, and operational equipment
• Conduct regular inspections to ensure cleanliness, hygiene, and safety standards
• Ensure all food transport and holding equipment are in proper working order

2. Leadership & Team Management

• Lead, supervise, and motivate the stewarding team to ensure high performance
• Provide training, coaching, and ongoing development for associates
• Maintain team productivity and operational efficiency
• Promote teamwork, collaboration, and a positive work environment
• Act as a role model demonstrating professionalism and company values
• Recognize team contributions and encourage engagement

3. Guest Experience & Service Excellence

• Support banquet and F&B operations to ensure smooth and efficient service delivery
• Maintain high hygiene and cleanliness standards to support guest satisfaction
• Collaborate with Culinary and F&B teams to meet service expectations
• Promote a culture of service excellence within the stewarding team

4. Compliance & Quality Assurance

• Ensure strict compliance with food safety, sanitation, and hygiene standards
• Enforce proper cleaning procedures for equipment, floors, and service areas
• Ensure correct use, cleaning, and maintenance of dishwashing machinery
• Adhere to all company policies, brand standards, and local regulations
• Maintain safe working practices and support accident prevention initiatives

5. Human Resources & Talent Support

• Supervise team performance and provide regular feedback and coaching
• Support recruitment, training, and development of stewarding associates
• Ensure proper training in chemical handling, sanitation, and equipment usage
• Promote employee engagement and maintain fair workplace practices
• Support HR processes, including disciplinary procedures where required

6. Financial & Administrative Management

• Monitor and control inventory of equipment, supplies, and smallwares
• Support cost control initiatives and minimize waste and breakage
• Conduct regular inventory checks of china, glassware, and silver
• Support departmental budgeting and cost management efforts

OUR BENEFITS

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends
• Career growth and development through Marriott’s global learning and training programs
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity
• Duty meals provided
• Associate transportation provided
• Prorated unused sick leave paid out at year end

QUALIFICATION AND EXPERIENCE

• Diploma/Degree in Hospitality, Business Administration, or related field with 4 years of experience in stewarding, food & beverage, culinary, or related field
• Proven experience in stewarding or kitchen utility operations
• Strong leadership and team management skills
• Knowledge of food safety, sanitation, and hygiene standards
• Experience managing inventory, supplies, and equipment
• Strong problem-solving and organizational skills
• Ability to work in a fast-paced, high-pressure environment
• Strong communication and interpersonal skills
• Flexibility to work shifts, weekends, and public holidays