Cluster IT Manager
The Westin GoaJOB SUMMARY
As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.
CANDIDATE PROFILE
Education and Experience
• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.
• Previous experience in IR Global Field Services or Marriott Systems Support desirable.
• System-related professional certifications desired.
CORE WORK ACTIVITIES
Ensuring Client Technology Needs are Met
• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available
• Foresees, identifies and resolves system(s)’ performance problems
• Is accountable for disaster recovery and business continuity as it relates to technology.
• Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.
• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.
• Performs adds/moves/changes/deletions.
• Ensures that adequate bandwidth exists and that circuits are secured.
• Supports end-use pager cellular phone issues.
• Troubleshoots high-speed Internet access problems
• Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.
• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.
• Moves/adds/changes PCs/peripherals; migrating data when necessary.
• Performs routine to complex desktop backup as scheduled or directed.
• Provides end-user support to property staff, business center.
• Resolves issues with setup or reset of security passwords
• Supports email and use of MI network
• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.
• Executes disaster recovery plans.
Managing Work within Budget Targets
• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.
• Reviews operating statements; researches and resolves discrepancies in technology charges
• Advises management on required short-term technology investments for property planning.
• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.
• Conducts periodic inventories of applications and hardware; prepares reports for property management.
• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.
• Ensures compliance to technology-related vendor contracts.
Building and Sustaining Relationships with Customers
• Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner
• Provides exceptional customer service.
• Provides timely, accurate, and detailed status reports as requested
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.