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Guest Experience Expert

Aloft by Marriott Muscat
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POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Aloft ist nicht gerade ein typisches Hotel – aber wir sind auch nicht zu cool, um lernfähig zu bleiben. Wir sind dafür da, unseren Gästen als Ausgangspunkt und Ankunftsort zu dienen. Ob man seinen Hund ausführt und auf einen Drink vorbeischaut, einen Tag mit Meetings mit Kollegen beschließt oder in der Stadt ist, um Familie, Freunde oder seine Lieblingsband zu sehen: Wir bieten einen Hub mit modernem Design und dynamischer Persönlichkeit, um sich mit anderen und der Umgebung zu verbinden. Wir suchen selbstbewusste Personen, die sich gerne einbringen und sich nicht scheuen, außerhalb eingefahrener Muster zu denken. Wenn Sie jemand sind, den die Möglichkeit begeistert, sich mit anderen zu verbinden, sind Sie bei Aloft Hotels genau richtig. Bei Aloft Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.