Operations Supervisor
Fairfield by Marriott Inn & Suites Riverside PerrisPOSITION SUMMARY
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.
Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considera a los solicitantes de empleo calificados con antecedentes penales de conformidad con las leyes federales, estatales y locales aplicables.
Fairfield® by Marriott garantiert wunderbar schlichte Aufenthalte an jedem unserer über 1.000 Standorte weltweit. Das ländliche Erbe unserer Marriott Familie inspiriert beruhigende und zuverlässige Erlebnisse, die sich durch herzliche Gastfreundschaft zu einem fantastischen Preis-Leistungs-Verhältnis auszeichnen. Als Mitglied unseres Teams sorgen Sie für die Umsetzung der Fairfield® Garantie: unser Engagement, dass jeder Gast das Hotel zufrieden verlässt. Bei Fairfield® laden wir Sie ein, die Stellenangebote unserer Hotels und unseren Service auf höchstem Standard kennenzulernen. Bei Fairfield® werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.