Director of Operations
Melbourne Marriott Hotel DocklandsAs Marriott International’s flagship brand, Marriott Hotels drives innovation in our industry. Be part of a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions. When you become a Marriott Hotels Director of Operations, opportunity awaits.
Position Summary:
The position is function as the strategic business leader of the Hotel Operations for Melbourne Marriott Hotel Docklands. Working closely with the General Manager, you will be responsible for ensuring Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the hotel and developing positive owner relations. You will also oversee the food and beverage, front office and engineering departments of our hotel.
Core Work Activities:
- Managing profitability by working with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
- Managing Revenue Goals by monitoring hotel operations and sales performance against budget.
- Coaching operations team to effectively manage occupancy & rate, wages and controllable expenses.
- Leading Operations and Department Teams through champions the brand’s service vision for product and service delivery and ensures alignment amongst the management teams.
- Managing the Guest Experience through reviewing guest feedback with management team and ensures appropriate corrective action is taken.
- Respond to and handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties.
- Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
- Managing Human Resources Activities by facilitating the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
- Ensure you and the team uphold all company policies and procedures whilst demonstrating Marriott core values.
About You:
- Experience with OPERA property management system
- Extensive food and beverage experience in a hotel environment
- Relevant experience in a similar managerial role
- Enthusiastic to escalate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude
Our Benefits:
- BUPA Private Health Insurance with family coverage
- Yearly performance incentives
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott International Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott International Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rowena.dick@marriott.com.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.