IT Manager (Sustitución) - W Barcelona

IT MANAGER - Job Description

JOB SUMMARY

Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems). Generally, works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

Experience required:

•  8-10 years’ experience in the Information Technology or related professional area. 
•  Need to have the appropriate qualifications and technical expertise.
•  Communication is critical as you will deal with Guests. 
•  At least 5 years of experience in Marriot is necessary to understand the various IT systems and infrastructure.
•  Having a ‘Guest-first’ mentality is needed to be successful in this role.

preferred:

• Spanish language but not mandatory.
• System-related professional certifications desired.
• Some experience of Luxury hotel operations

CORE WORK ACTIVITIES:

• Managing Technology Needs within Budget Targets
• Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
• Confirms that property follows appropriate Marriot International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies. 
• Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks, processes invoices for the property.
• Conducts periodic inventories of applications and hardware; prepares reports as requested.
• Confirms that technology assets are secured. 
• Complies with technology-related vendor contracts.
• Building and Sustaining Relationships with Customers.
• Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
• Provides customer service to associates at dedicated property. 
• Responds to inquiries from customers/vendors/peer group.
•  Assists in disaster recovery and business continuity as it relates to technology. 
• Provides technical guidance. 
• Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriot IT resources. 
• Images desktops, installs new Sofware applications, applies patches, maps drive to appropriate server/network. 
• Moves/adds/changes PCs/peripherals, migrating data when necessary. 
• Performs routine desktop backup as scheduled or directed. - Confirms technology security (i.e., encryption, patch deployment) and technology compliance (i.e., Quarterly ID Audits, MAARK2) measures are in place.
• Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
• Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

La misión de W Hotels es despertar la curiosidad y expandir mundos. Somos un lugar para disfrutar de la vida. Estamos aquí para abrir puertas y mentes. Constantemente nos dejamos inspirar por nuevas caras y nuevas experiencias. Nuestro núcleo es un espíritu armonioso y listo para todo, que nos ha hecho famosos por reinventar las normas del lujo en todo el mundo. El servicio Whatever/Whenever es nuestra cultura y la filosofía de servicio que hace realidad las pasiones de los huéspedes. Si eres original, innovador y siempre miras hacia las posibilidades que te brinda el futuro, te damos la bienvenida a W Hotels. Al unirte a W Hotels, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo,​ comenzarás a cumplir tu propósito, formarás parte de un increíble​ equipo mundial y te convertirás en tu mejor versión.