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FLEX Director, Digital Growth Products

Marriott International HQ
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This is a temporary position. 
 

The Director, Digital Growth will drive and shepherd the Digital delivery efforts for new lines of business, new brands, new experiences that enable Marriott to achieve its growth goals and in support of becoming the “World’s Favorite Travel Company.” To accomplish this, the Director is responsible for partnering with and organizing across digital product teams to activate all aspects of the digital experience that are required to bring new brands, products, and experiences to life.  This Director will manage and coordinate multiple efforts related to enabling growth and operate in a fast-paced and dynamic environment. In addition, this role oversees and partners with teams to ensure delivery across respective Business and Enterprise Product and Platform teams. 

 

CANDIDATE PROFILE 

 

Education and Experience 

  • 8+ years’ experience in digital program management demonstrating a pattern of exceptional performance. 
  • Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity. 
  • 4-year degree from an accredited university in Business Administration, Hospitality Management, Technology, related major or equivalent experience.
  • Experience leading with Agile development methodologies
  • Proven ability to lead and work with cross-functional teams in support of business priorities
  • Product management, hospitality, and/or consulting experience preferred.
  • Local applicants preferred.

 

 

CORE WORK ACTIVITIES 

 

Activating Digital Experiences to Unlock Growth Efforts

  • Champions the effort to understand how digital experiences can enable key growth opportunities to expand Marriott’s footprint of brands, products, and offerings
  • Organize and align across all digital teams to plan, sequence, manage and support growth efforts in order to meet defined scope and timing requirements.
  • Collaborates with product teams to identify and capture requirements for the end-to-end user experience as part of enterprise growth initiatives 
  • Communicate and champion customer experience considerations to business and enterprise technology partners
  • Partners with data and analytics team to understand the value and business outcomes are defined
  • Participates in Digital agile ceremonies to collaborate with team on prioritization and backlog management
  • Leads and/or participates in cross-functional forums for the oversight and management of growth efforts in Digital
  • Manage initiative budgets and forecasts to ensure on time and on-budget delivery

 

 

Manage and conduct Human Resources activities

  • Interviews and hires employees as needed.
  • Ensures employees are treated fairly and equitably.
  • Ensures that regular, ongoing communication is happening in department (e.g., pre-shift briefings, staff meetings).
  • Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
  • Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
  • Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
  • Solicits employee feedback.
  • Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Ensures policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
  • Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
  • Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
  • Identifies talents of direct reports and their teams and assists with their growth and development plans. [GA1] 

 

MANAGEMENT COMPETENCIES [GA2] 

Leadership
  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability 
  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
  • Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
  • Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges. 
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
  • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
  • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
  • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
  • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

 

The pay range for this position is $60.38 to $99.38 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.