Front Desk Agent

Additional Information: This hotel is owned and operated by an independent franchisee, ACHM Spain Management, S.L.. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Luxury Collection is a select group of dazzling and authentic hotels and resorts located in different parts of the world. Our guests recognize and value the distinctive beauty of The Luxury Collection. They connect with us through our shared passion for detail and are inspired by the opportunity to feel part of our community.

Our teams curate the most enriching and engaging experiences for our guests from the moment they arrive at the hotel. Our mission is to guide our guests — seasoned travelers — through transformative experiences that touch their souls, enrich their lives, and create unforgettable memories.

If you appreciate attention to detail, enjoy close communication with guests, and take pride in providing warm, personalized service that anticipates their needs, we invite you to join us on our journey and begin an exciting career with Marriott International, alongside The Luxury Collection.

Responsibilities:

Manage reservations via phone and email

Handle guest check-ins and check-outs

Attend to guest requests and provide information on all inquiries (facilities, schedules, surroundings, etc.)

Resolve complaints and claims, referring serious matters to the Front Office Manager

Control daily billing and perform cash balancing

Keep the system clean and updated

Monitor bookings and closures, and carry them out personally when required

Requirements:

Minimum education: Diploma

Experience: 1 to 2 years

Residence: Province of the vacancy (Madrid)

Degree in Tourism or similar field

At least 1 year of experience in the Front Desk Department

Essential: Knowledge and experience with Opera PMS

Languages: High level of English; other languages valued

Desirable: Knowledge of MARSHA and other hotel management systems

Customer orientation

Communication skills

Initiative

Teamwork

Problem-solving ability

This company is an equal opportunity employer.

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