Vai al contenuto principale
La mia pagina di lavoro
Globe Icon An icon representing a globe

Stagista Guest Experience / Guest Relation

The Rome EDITION
Applicare ora
Torna alla ricerca

Position Summary

According to operational needs, the selected intern will support either the Guest Experience or Guest Relations team. Under the supervision of a designated mentor and experienced staff, the intern will participate in daily activities aimed at ensuring an exceptional guest experience.
This internship is designed for training and skill development, offering hands-on exposure to front-of-house operations, communication, and hospitality service standards.

Guest Experience – Training Activities

During the internship, the trainee will:

  • Assist and observe the team in responding to guest requests, inquiries, and concerns via telephone, email, chat, or mobile messaging.
  • Learn to operate the telephone switchboard and handle wake-up call requests.
  • Support the recording and relaying of messages to appropriate departments (e.g., Housekeeping, Bell Desk).
  • Learn to log guest requests and coordinate with relevant departments to ensure timely follow-up.
  • Provide guests with basic information about room features, hotel services, and local attractions.
  • Assist in taking room service orders and learn to enter transactions into the point-of-sale system.
  • Support guests with internet access or in-room entertainment systems under staff guidance.

Guest Relations – Training Activities

During the internship, the trainee will:

  • Participate in greeting and welcoming guests upon arrival and throughout their stay.
  • Provide general information about the hotel, its facilities, and the surrounding area.
  • Assist the team with handling special requests, reservations, and guest inquiries.
  • Observe and maintain a proactive presence in guest areas to anticipate and respond to guest needs.
  • Support guest follow-up procedures to ensure satisfaction and help resolve concerns promptly.

General Responsibilities

  • Cooperate closely with supervisors and colleagues to achieve training objectives.
  • Follow company policies, procedures, and grooming standards.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Communicate clearly and professionally with guests and colleagues.
  • Develop positive working relationships across departments.
  • Comply with quality assurance standards and operational guidelines.
  • Be prepared to stand, walk, or sit for extended periods and assist with light physical tasks (up to 10 pounds).
  • Perform other reasonable duties as assigned by supervisors, as part of the learning process.

Preferred Qualifications

  • Education: Currently enrolled in or recently completed studies in hospitality, tourism, or a related field.
  • Experience: Previous customer service or hospitality experience is an asset but not required.
  • Supervisory Experience: None required.
  • Licenses/Certifications: None required.

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalità, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualità, l'originalità, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilità confezionati ad arte per esaltare l'eccezionalità.

 
Ma per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite.
 
Ti invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro,​ iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team​ globale e diventare la versione migliore di te.