Asst Mgr-Loss Prevention
Moxy Bandung
JOB SUMMARY
Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Complies with applicable federal, state and local law and safety regulations.
• Follows proper key control guidelines in loss prevention and in the property.
• Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follows Duty of Care process for the protection of guests and employees.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Ensuring Exceptional Customer Service
• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
モクシー・ホテルは遊び心を重視します。本当です。従来のホテル体験とは異なるエネルギッシュでスタイリッシュ体験を提供するモクシーは、ホテルや街で楽しい新体験を求めるアクティブなお客様のためにデザインされたホテルです。賑やかな共用スペースとエネルギッシュなクルーは、自発的に楽しめる瞬間を作り出すことで、お客様が楽しい時間を過ごせるよう努めています。
モクシーのクルーは仕事には真剣ですが、気難しくはありません。明るく遊び心のある雰囲気づくりを楽しみ、周りの人々に温かくフレンドリーで、すべての人を歓迎します。私たちは、どんなことでも楽しみ、常に既成概念にとらわれずに考え、お客様とのおしゃべりを楽しみ、今を生きながらも未来を考え、エネルギーにあふれた自立心のある人を探しています。
気配りができて、はつらつとしていて、遊び心に満ちたサービスを提供したい方は、ぜひ私たちの採用情報をご覧になり、気になる仕事を探してみてください。モクシー・ホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。最高の仕事をして、目標を達成し、素晴らしいグローバルチームに参加し、最高の自分になることができる場所で働いてみませんか。