AsstMgr-Sales I
Courtyard by Marriott Raipur
JOB SUMMARY
The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required
CORE WORK ACTIVITIES
Building Successful Relationships that Generate Sales Opportunities
• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for sales opportunities.
• Assists with managing and developing relationships with key internal and external stakeholders.
• Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
• Participates in sales calls with members of sales team to acquire new business and/or close on business.
• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Assists in closing the best opportunities for the location based on market conditions and location needs.
• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Executes and supports the company’s customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
코트야드는 전 세계 여행자의 니즈에 더 잘 부응하기 위해 열정을 쏟고 있습니다. 이를 통해 비즈니스 여행객을 위해 특별히 설계된 최초의 호텔을 만들 수 있었으며, 오늘날 코트야드가 여행 목적에 관계없이 고객의 니즈에 집중하게 되었습니다. 우리는 성취형 인재를 찾고 있습니다. 성취형 인재란 고객에게 경험 그 이상의 것을 제공하는 데 열정을 갖고, 작지만 야심찬 팀의 일원이 되는 것을 즐기며, 항상 개선하는 방법을 배우기를 좋아하는 동시에 이 모든 과정을 즐기는 사람을 말합니다.
코트야드에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고, 목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 코트야드의 문을 두드리세요.