Supervisor-Front Desk
The Laguna a Luxury Collection Resort & Spa Nusa Dua Bali
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
35개국 이상에 120개 이상의 호텔을 보유한 럭셔리 컬렉션 호텔 & 리조트는 오래도록 기억에 남는 소중한 추억을 불러일으키는 진정한 경험을 선사해 드릴 것을 약속합니다. 1906년, 유럽에서 가장 유명하고 상징적인 호텔 컬렉션인 이탈리아 CIGA 브랜드로 시작하여 쌓아 온 100년 이상의 경험은 럭셔리 여행객의 기대 그 이상을 충족하기 위해 지속적으로 발전해 나가면서 확고한 기반을 다졌습니다.
전설적인 궁전과 외딴 휴양지부터 시대를 초월한 모던 클래식에 이르기까지, 모든 럭셔리 호텔과 리조트는 각 여행지의 문화적 매력과 보물을 접할 수 있는, 특별하고 소중한 관문 역할을 해줍니다. 만약 감동적인 스토리텔링에 대해 감탄할 줄 알고, 여행지의 문화유산에 대한 깊은 관심과 열정이 있으며, 진정성 있고 한 발 앞서는 개인 맞춤형 환대를 제공하고자 하는 열정의 소유자라면 우리의 여정에 여러분을 초대하고자 합니다. 럭셔리 컬렉션에 입사하면 메리어트 인터내셔널의 브랜드 포트폴리오에 합류하게 됩니다. 최선을 다해 일하고,목표를 향해 달리며, 훌륭한 글로벌 팀의 일원으로 최고의 나를 만들고 싶다면 럭셔리 컬렉션의 문을 두드리세요.