Marriott International today announced the expansion of its groundbreaking Culture Day program aimed at fostering multicultural understanding to ensure welcoming environments at its hotels and increase guest satisfaction. Since Marriott founded the program in 2014, the company has hosted more than 50 Culture Day trainings in over 30 cities and eight countries. During 2018, demand for the program doubled as more hotels as well as corporate customers requested this training.
Today, Marriott offers immersive training experiences for 13 countries and cultures: Brazil, China, Germany, India, Japan, Mexico, Middle East, Russia, South Korea and U.S., as well as curriculum around Jewish, LGBTQ and Native American cultures.
“As international travel grows worldwide and Marriott continues to expand into more countries and territories, embracing differences is more critical than ever to ensuring a warm welcome for all,” said Apoorva Gandhi, Vice President of Multicultural Affairs, Marriott International.
“Our Culture Day training programs provide associates with key insights and knowledge about customer cultures.”
To read the full article, visit http://news.marriott.com/2018/11/marriott-international-expands-culture-day-program-worldwide-in-2018/.