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Mindset Guide

Zadun Los Cabos a Ritz-Carlton Reserve
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JOB SUMMARY

 

The Mindset Guide will work in conjunction with all other wellness disciplines including but not limited to movement, nutrition, mindset, spa, yoga, meditation, and other wellness team members in a luxury resort setting, while leveraging evidenced-based content and technology deliver the best practices in exercise sciences. 

At Sensei, we balance purpose with play. Guests enjoy health coaching, 1:1 nutrition, movement, meditation and mindset sessions, body treatments, insight sessions, workshops, and a variety of outdoor activities – all designed to expand awareness and connection. The Sensei Guide works in multidisciplinary collaboration and is responsible for managing and coordinating activities of each guests’ wellness journey. This position is an integral leader of the guest experience, leveraging data, self-awareness, self-efficacy, and safety to deliver guided sessions. Combining spaces and environments to imbue feelings of safety and ease; domain expertise to interpret objective data and craft a personalized wellness plan; and health coaching to communicate this information in an empowering, affirming manner. Sensei has designed the guide program to manage the guest experience by supporting our guest in achieving greater wellbeing.

 

CANDIDATE PROFILE 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and Experience

  • Masters degree with 3 years of applied experience or Bachelors of Science degree with 7+ years of applied experience in Performance, Sports Psychology, Mind-Body Medicine, Neurophysiology and/or 200+ hr Meditation Certification + additional mindfulness certifications such as Mindfulness-Based Stress Reduction (MBSR) and Mindfulness-Based Cognitive Therapy (MBCT). 
  • Preferred experience in hospitality and destination travel 

 

Required Technical / Other Skills and Abilities 

  • Proficiency in multiple movement modalities 
  • Experience with various populations and ability levels 
  • Familiarity with lab assessments such as VO2 max, FMS, gait analysis, and force plates 
  • Accredited certification in health or wellness coaching 
  • Passion for personal and professional development 
  • Proficient in Apple iOS, Office 365, and/or technology systems 
  • Strong time management skills 
  • Ability to create and deliver educational content 
  • Demonstrated leadership, professionalism, and service orientation 
  • Friendly demeanor, energetic, calm, and empathetic 
  • Ability to make sound decisions in stressful situations 
  • Organized and able to prioritize 

 

Required Licenses/Certifications 

  • Certified practitioner in fitness, yoga, or meditation from respected credentialing body 
  • Accredited certification in health or wellness coaching 

 

CORE WORK ACTIVITIES

 

  • Team subject matter expert in their field of study. 
  • Direct and monitor the end-to-end guest experience, from initial consultation and assessment to their last send off session for life after Sensei 
  • Proactively connect with guests throughout their stay to provide touch points on their wellness journey 
  • Conduct Guide specific services, including but not limited to, My Intention, My Wellbeing, My Plan, Pre-Arrival and Post-Stay calls 
  • Support property wellness learning & development for hotel and wellness team members to ensure that all are versed in the wellness philosophy of Sensei and update on new wellness offerings 
  • Lead property wellness program and engage with the corporate wellness program as needed 
  • Support all areas of movement and take ownership over guide and movement spaces, equipment and programming. 
  • Support corporate and property program development, training, and launches 
  • Assist with research & program development to support guest education 
  • Onboard and mentor new Sensei guide and Movement Practitioner team members 
  • Use principles of behavior change, active listening, open ended questioning, and health coaching to support guests in pursuing their personal growth 
  • Offer the highest caliber coaching and guidance to guests in private, semi-private and group sessions, including experience or class preparation and breakdown 
  • Conduct experience sessions using the current technology systems offered, which may include, but is not limited to (experience preferred; hands on training provided): Hand Dynameter, Force Plate Assessments, VO2 Metabolic Testing, Movement Screening, Whoop, SECA, Thermography, and others as assigned.
  • Conduct all path specific sessions including but not limited to; insight sessions, workshops, biomarker sessions, post stay sessions, 1:1s, semi-private and group experiences 
  • Conduct all path specific classes available on the property weekly activity calendar 
  • Create and own educational content to further educate and engage guests, which may include videos, audio recordings, handouts, presentations, or other as assigned 
  • Design specialized sessions for a range of guests 
  • Continuously stay up to date on scientific research and trends and provide memo of research findings as requested 
  • Evaluate program effectiveness, utilizing guest feedback, and suggest updates to programming based on that feedback 
  • Have an evidence-led approach to all experiences 
  • Remain proficient in all computer software systems and notetaking required by your position 
  • Record guest progress as applicable and collaborate with multidisciplinary teams 
  • Maintain working spaces and general care and cleanliness of guide and wellness spaces and equipment including a regular cadence of maintenance duties
  • Maintain complete confidentiality in all guest/program matters in accordance with company policies 
  • Maintain all Policy & Procedures and follow Resource Document processes for all classes and private sessions 
  • Participate in bi-monthly Path meetings 
  • Collaborate with teammates & coworkers to ensure a seamless guest experience and enhance service delivery 
  • Ensure confidentiality, ethics, and client trust is always protected 
  • Act as a Sensei ambassador for team, guests, partners, events (on & off property) and media 
  • Engage in media and promotional opportunities such as interviews, social media, video demonstrations and special events. Allow use of likeness in promotional materials. 
  • Ensures all guest requests are communicated and completed 
  • Ability to move, bend, and stretch as job requires 
  • Ability to monitor and observe client performance indoors and outside in daylight and lowlight evening conditions 
  • Must be able flexible hours and work weekends, and holidays 
  • Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
  • Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
  • Teamwork - Develop and promote teamwork and cooperation among co-workers
  • Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
  • Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces 
  • Other duties as assigned 

 

 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.