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AsstMgr-Sales I

Penang Marriott Hotel
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JOB SUMMARY

The position assists with the soliciting and handling of sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required

CORE WORK ACTIVITIES

Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include participating on sales calls, entertainment, FAM trips, trade shows, etc.

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Assists with managing and developing relationships with key internal and external stakeholders.

• Provides accurate, complete and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of sales team to acquire new business and/or close on business.

• Supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Assists in closing the best opportunities for the location based on market conditions and location needs.

• Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Services our customers in order to grow share of the account.

• Executes and supports the company’s customer service standards.

• Provides excellent customer service consistent with the daily service basics of the company.

• Sets a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Os Marriott Hotels trabalham para elevar a arte da hotelaria, inovando a cada oportunidade enquanto mantêm o conforto e familiaridade pelos quais são conhecidos por todo o mundo. Como membro dos Marriott Hotels, você ajuda a cumprir a promessa de "sempre oferecer uma ótima hotelaria", ao prestar um atendimento gentil, simpático e moderno, que incorpora e expande um legado. Com um nome que é sinônimo de hotelaria por todo o mundo, temos orgulho de convidar você a explorar uma carreira nos Marriott Hotels. Ao entrar para os Marriott Hotels, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho,​ agir conforme seu propósito, fazer parte de uma incrível equipe global​ e se tornar a melhor versão de quem você é.

 
O JW Marriott faz parte do portfólio de luxo da Marriott International e consiste em mais de 100 belos hotéis em cidades emblemáticas, além de locais de resort pelo mundo. O JW acredita em priorizar nossos colaboradores. Se nossos funcionários estão felizes, nossos hóspedes estarão felizes. Os colaboradores JW Marriott são confiantes, inovadores e autênticos e representam o legado da marca do fundador da empresa J.Willard Marriott. Nossos hotéis oferecem uma experiência profissional única, onde você faz parte de uma comunidade e aproveita vínculos verdadeiros com um diversificado grupo de colegas. O JW cria oportunidades de treinamento, desenvolvimento, reconhecimento e, o que é mais importante, fornece um local onde se pode correr atrás dos seus sonhos num ambiente de luxo, focado no bem-estar holístico. O tratamento excepcional dado aos nossos hóspedes começa por tratar bem nossos funcionários. É este o tratamento JW. Ao entrar para o JW Marriott, você se junta a um portfólio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho,​ agir conforme seu propósito, fazer parte de uma incrível equipe global​ e se tornar a melhor versão de quem você é.