Reservations Sales Agent (The Westin Dragonara Resort)

POSITION SUMMARY

As a Reservations Agent, you will be responsible for managing guest bookings and inquiries while acting as the primary point of contact for pre-arrival arrangements. You will deliver an exceptional and personalized experience, ensuring every guest feels valued from their first interaction with the hotel. 

You will also provide sales advice to maximize revenue opportunities, meet budgeted targets, and contribute to the hotel's overall success. Your duties will include providing information on room availability and pricing, handling changes, cancellations, and guest requests, while coordinating with other departments to ensure seamless communication and unforgettable guest experiences. This role focuses on the pre-arrival booking phase and requires strong communication, organizational, and problem-solving skills. 

What we’re looking for: 

• Fluency in English language, oral and written and at least two additional European languages one of which is Maltese; 

• Work experience in a similar role; 

• Very high attention to detail and good problem solving skills 

• Excellent communicator and customer service oriented; 

• Team player with ability to work individually as well as part of the team in a multicultural environment; 

• In a possession of a qualification in tourism/hospitality or equivalent 

Knowledge of Opera Property Management System and Marsha will be considered an asset.

What We Offer

• Opportunity to be part of a prestigious 5-star hotel team
• Competitive salary and performance-based incentives
• Ongoing training and career development opportunities
• Supportive and dynamic work environment.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.