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AsstMgr-Food & Beverage I

The Shelbourne Autograph Collection
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JOB SUMMARY

Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

• Assists GM as needed with annual Quality audit.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Autograph Collection – это постоянно увеличивающаяся коллекция 4 и 5-звездочных независимых отелей, в каждом из которых гостей ждут уникальные и незабываемые впечатления. Мы тщательно отбираем каждый отель, оценивая его с точки зрения качества, оригинальности и уникальности услуг, соответствующих индивидуальному стилю и особенностям современных путешественников. Целевой клиент отелей Autograph Collection – Индивидуалист: человек, для которого путешествие – это возможность расширить познания. Именно такие люди выбирают наши отели во время частных и деловых поездок, поскольку мы предлагаем не просто место для отдыха. Выбрав работу в Autograph Collection, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего,​ начните движение к своей цели, присоединитесь к удивительной​ глобальной команде и измените свою жизнь к лучшему.