Guest Experience Expert - W Insider
W MuscatPOSITION SUMMARY
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Стратегическая цель бренда W – пробуждать у гостей любознательность и открывать для них новые страны. Наши отели – это место для новых открытий в жизни. В основе нашего бренда лежит принцип гармонии с миром и готовности к знакомству с неизведанным, и реализуя его мы завоевали репутацию бренда, по-новому взглянувшего на сущность роскоши в современном мире. Нашей культурой и философией предоставления услуг, которые удовлетворяют страсть наших гостей к жизни, являются утверждения «Все возможно» и «Всегда к вашим услугам». Если у вас есть множество оригинальных идей и предложений и вы всегда устремлены в будущее, ждем вас в отелях W. Выбрав работу здесь, вы станете частью коллектива одного из брендов Marriott International. Делайте то, что у вас получается лучше всего, начните движение к своей цели, присоединитесь к удивительной глобальной команде и измените свою жизнь к лучшему.