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Senior Food and Beverage Supervisor

Nekajui Peninsula Papagayo a Ritz-Carlton Reserve
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POSITION SUMMARY

The Restaurant Senior Supervisor – Puna supports the daily leadership of Puna, the signature dining destination at Nekajui, a Ritz-Carlton Reserve, ensuring each service is executed with precision, warmth, and attention to detail while delivering exceptional guest experiences aligned with the Ritz-Carlton Gold Standards and the Reserve philosophy.

This role oversees service flow, guest engagement, restaurant readiness, and coordination with Culinary, Bar, Stewarding, Reservations, Personal Hosts, and other departments to ensure seamless luxury dining experiences. The Restaurant Senior Supervisor actively supports restaurant leadership in recruiting, onboarding, training, scheduling, coaching, counseling, evaluating, disciplining, motivating, and developing Ladies and Gentlemen while serving as a role model and first point of contact within the Guarantee of Fair Treatment/Open Door Policy process.

The position is responsible for maintaining elevated standards of service, grooming, sanitation, safety, security, and operational discipline; ensuring compliance with company policies and procedures; protecting confidential information, company assets, inventory, and equipment; and fostering a culture of accountability, teamwork, respect, and continuous improvement.

The Restaurant Senior Supervisor welcomes and acknowledges guests according to company standards, anticipates and addresses service needs, supports guest recovery efforts, assists individuals with disabilities when required, and creates memorable dining experiences through genuine appreciation, professionalism, and attention to detail. The role requires strong communication, interpersonal, organizational, and leadership skills, as well as the ability to build positive working relationships across departments and respond appropriately to the needs of both guests and fellow Ladies and Gentlemen.

The Restaurant Senior Supervisor continuously seeks opportunities to improve operational efficiency, productivity, quality, safety, guest satisfaction, employee engagement, and cost effectiveness while maintaining the integrity of the luxury dining experience. This role also requires the ability to inspect work areas, equipment, and operational conditions; verify information in a variety of formats; remain active for extended periods; lift and move objects as required by the operation; and perform other reasonable duties as assigned by leadership.
 

 

PREFERRED QUALIFICATIONS

  • Education: High school diploma/GED equivalent required; Hospitality, Tourism, Food & Beverage, or Restaurant Management studies preferred.
  • Related Work Experience: Minimum 2 years of related Food & Beverage service experience; luxury resort, fine dining, destination restaurant, or signature restaurant experience preferred.
  • Supervisory Experience: At least 1 year of supervisory, senior captain, shift leader, or equivalent leadership experience preferred.
  • Language Skills: Fluent English and Spanish required; additional languages are an advantage.
  • Technical Skills: POS, reservation notes, guest preference systems, inventory basics, opening/closing checklists, and service recovery processes.
  • Cultural and Brand Fit: Refined presence, discretion, sense of place, storytelling ability, and commitment to Ritz-Carlton Gold Standards and the Reserve philosophy.
     
 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Law No. 8968

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.