Supervisor-Front Desk

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 

 
Efsanevi saraylar ve uzak dinlenme yerlerinden zamana meydan okuyan modern klasiklere kadar her lüks otel ve tatil köyü, bulunduğu konumun benzersiz ve değerli bir ifadesi, adeta destinasyonun kültürel cazibelerine ve hazinelerine açılan bir kapıdır. Etkileyici hikaye anlatımından hoşlanan, destinasyonun kültürüne ilgi ve tutku duyan, aynı zamanda gerçek, kişiselleştirilmiş ve ihtiyaçları önceden sezen misafirperverlik sunma arzusuna sahip biriyseniz, o zaman sizi yolculuğumuza katılmaya davet ediyoruz. The Luxury Collection'a katılarak, Marriott International çatısı altındaki bir markalar portföyünün parçası olursunuz. İşinizi en iyi şekilde yapabileceğiniz yeri ​tercih edin, amacınızı gerçekleştirmeye başlayın, mükemmel bir küresel​ ekibin üyesi olun ve hayallerinize ulaşmayı başarın.