顾客联络中心服务员
The Ritz-Carlton MacauPOSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
万豪国际给予所有应聘者公平机会。我们始终坚持打造多元化的员工团队，秉承包容、以人为本的文化。我们绝不歧视任何受保护人群，例如残疾和退伍军人，或适用法律规定的任何其他群体。
在全球百余家备受认可的丽思卡尔顿酒店中，每位员工都力争为宾客缔造历久弥新的非凡体验－恒久隽永，难以忘怀。全球各地的酒店英才在此汇聚，匠心呈献终生难忘的珍贵时光，我们深信，创意灵感、贴心关怀和将心比心是我们走向成功的核心所在。
我们无时无刻不在超越酒店行业的要求、树立豪华服务的标杆，我们也为宾客悦享真诚关怀和舒心体验而深感自豪。
您的职责是始终以优雅风度用心提供周到服务，践行丽思卡尔顿“黄金标准”。黄金标准是丽思卡尔顿的品牌根基，指引我们一步步走向更好。正是这一品牌根基和文化理念使丽思卡尔顿一步步迈向成功，赢得了全球豪华酒店品牌佼佼者的声誉。加入丽思卡尔顿团队，学习我们的员工承诺、信条和服务准则，践行黄金标准，磨炼您的技能。我们在此承诺，每一位员工都将为选择这份事业和拥有出色同事感到自豪。
加入丽思卡尔顿，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。