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Agent-Reservations

The Shelbourne Autograph Collection
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POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

傲途格精選酒店品牌擁有一系列豪華品質獨立合作飯店，為賓客締造難忘非凡的旅居體驗。每間飯店皆是融匯優良品質、匠心設計和前衛個性的精選之作，為現代旅客打造一系列兼具時尚風格和探險精神的特色體驗。傲途格精選酒店品牌是個性主義者的專屬之選，個性主義者亦是傲途格精選酒店的目標客戶，他們將每一次旅行看作是打造個性故事的機會，因此，無論是休閒度假亦或商務旅行，他們都會毫不猶豫地選擇傲途格精選，因為在他們看來，飯店的意義遠不止提供一處休憩之所。加入傲途格精選酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。