Asst Mgr-Loss Prevention
Moxy Bandung
JOB SUMMARY
Assists in the management of the daily functions of the department to ensure protection of property assets, employees, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Assists in the training of staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 3 years experience in the security/loss prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related major; 1 year experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Assists in the development of detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Complies with applicable federal, state and local law and safety regulations.
• Follows proper key control guidelines in loss prevention and in the property.
• Develops a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporates into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follows Duty of Care process for the protection of guests and employees.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and employees.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Ensuring Exceptional Customer Service
• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Moxy 玩樂不停。活在當下。與傳統飯店不同，Moxy 充滿時尚活力，致力於滿足樂活達人們的玩樂需求，在飯店乃至城市當地締造奇趣新體驗。飯店的活力公共空間和熱情的工作人員營造放飛自我的自在時刻，陪伴賓客度過美好玩樂時光。
Moxy 酒店員工認真對待工作，但又不會太過嚴肅。他們樂於營造輕鬆活潑的氛圍，對周圍的人熱情友好，歡迎每一位賓客的到來。我們在尋找這樣的人：熱愛所從事的工作，不走尋常路，喜歡與賓客聊天，認真活在當下但對未來自有規劃，時刻精力充沛，凡事親力親為。
如果您是體貼入微、活力開朗、妙趣橫生的人，不妨看看我們是否有吸引您的就業機會吧。加入 Moxy 酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。