Guest Experience Supervisor
The Naka Island a Luxury Collection Resort & Spa Phuket
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
豪華精選酒店及度假酒店已薈集超過 35 個國家和地區的 120 多家享譽世界的飯店及度假飯店，別緻而真切的體驗，為賓客留下持久珍貴的回憶。豪華精選酒店起源於義大利飯店品牌 CIGA，該品牌創立於 1906 年，旗下擁有一系列聞名歐洲的標誌性飯店，至今 100 餘年的飯店行業經驗，為我們持續開創超越預期的豪華旅居體驗奠定了堅實基礎。
從充滿傳奇色彩的宮殿到靜謐幽然的度假勝地，再到經典永恆的現代詮釋之作，每家豪華酒店及度假酒店都是當地風情與珍貴特色的深刻體現，也是通往目的地文化魅力和瑰寶的門戶。如果您喜歡講述動人故事，熱衷探索地方文化，渴望用真誠的個人化服務款待各方賓客，我們誠邀您一同踏上這段職業旅程。加入豪華精選，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。