Supervisor-Front Office
Moxy Mumbai Andheri West
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Moxy 玩樂不停。活在當下。與傳統飯店不同，Moxy 充滿時尚活力，致力於滿足樂活達人們的玩樂需求，在飯店乃至城市當地締造奇趣新體驗。飯店的活力公共空間和熱情的工作人員營造放飛自我的自在時刻，陪伴賓客度過美好玩樂時光。
Moxy 酒店員工認真對待工作，但又不會太過嚴肅。他們樂於營造輕鬆活潑的氛圍，對周圍的人熱情友好，歡迎每一位賓客的到來。我們在尋找這樣的人：熱愛所從事的工作，不走尋常路，喜歡與賓客聊天，認真活在當下但對未來自有規劃，時刻精力充沛，凡事親力親為。
如果您是體貼入微、活力開朗、妙趣橫生的人，不妨看看我們是否有吸引您的就業機會吧。加入 Moxy 酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。