Supervisor-Reservations
The Singapore EDITION
POSITION SUMMARY
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
艾迪遜酒店能夠在飯店行業顛覆傳統定義、再創嶄新體驗，離不開精品飯店經營人伊恩·施拉格 (Ian Schrager) 的獨到眼光、享譽全球的豪華飯店服務以及萬豪國際集團的全球影響力。艾迪遜酒店恰如其分地呈獻高雅而不失個性、追求卓越但不千篇一律、舒適自在與超凡魅力兼具的體驗，讓無限精彩匯聚一處。艾迪遜品牌的目標客戶是精緻優雅、知識廣博的消費者，他們追求品質、創意、設計和卓越服務，但不想要千篇一律的飯店體驗，他們需要的是打破成規的態度和不同以往的感覺。
締造非凡傳奇體驗，需要有你有我。艾迪遜酒店竭誠為有志人士提供能夠激勵前進、不斷挑戰並讓人引以為豪的工作場所，熱忱期待熱情外向、真摯熱誠的優秀人才。在這裡，我們滿懷真誠服務賓客，而非固守刻板形式。在這裡，我們力求不斷讓每位賓客備感愉悅、盡享舒適。
歡迎加入我們，寫下職業生涯精彩篇章。加入艾迪遜酒店，便是加入萬豪國際集團的非凡品牌組合。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。