Name: Sheridan M.
Position: Operations Manager
Hotel: Residence Inn Washington, DC Downtown
Dream destination: I can’t pick just one, but right now I really want to plan a trip to Iceland to shoot photos of the Northern Lights!
Drink or treat of choice: Caramel Macchiato with an extra shot of espresso
Marriott is one of those places you can end up without ever planning to join hospitality, like a Veteran pivoting to a civilian career or a single mom working her way through culinary school, because of all the different job functions, specialties and global reach. But for some, joining Marriott is the plan — the dream — in and of itself.
“One of the main reasons I wanted to work for Marriott when I graduated from college was the opportunity for growth within the company,” says Sheridan, who joined the company as a part of the Marriott’s global leadership development program. “I love working for a company that has so many different opportunities to explore different departments and different brands.”
Sheridan started the Marriott Voyage Program in January 2020 as a Rooms Operations Voyager at the Westin Copley Place in Boston. Unfortunately due to Covid, that hotel was temporarily closed and Sheridan’s program ended. However, in May 2021, Sheridan restarted the Voyage program at a different hotel, the Residence Inn Washington, DC Downtown.
“When beginning my Voyage program, we were still in the middle of COVID, so I had to learn my role quickly and then implement what I’ve learned while running shifts by myself,” says Sheridan. “I thrive in that type of environment, so I really enjoyed the fast pace.”
And thrive she did — after her program ended, Sheridan was asked to stay on at the White House-adjacent hotel as the Operations Manager, which also includes serving as the department manager for both the Front Desk and Loss Prevention teams.
Learn more about Sheridan’s experience at Marriott below, in her own words.
What was your Marriott interview process like?
My Marriott interview process started while I was finishing my final semester of college. I was living in Wyoming at the time and was able to complete the entire Voyage interview process virtually. I had an initial phone screening, a video interview with STAR questions, and then a final interview over Teams also with STAR questions.
Any interview tips for candidates who might want a role like yours?
My best advice would be to make sure to prepare for STAR questions using an example you’re passionate about, as it makes answering the question much easier.
What’s one surprising thing about your role most people might not know?
The most surprising thing was learning how much an Operations Manager at an MSB (Marriott Select Brands) property does. I did not realize before starting at the Residence Inn that Operations Managers not only run the desk, but also take care of tasks of departments such as Accounts Payable and Accounting.
Favorite part of the job?
The best part of the job is being able to see the positive impact I can have on a guest’s vacation. Whether it is making the check in process special by acknowledging a special event or being able to offer a complimentary upgrade, my favorite thing is being able to make a guest’s trip extra special.
How have you used the Marriott Explore Rate?
Whenever I go on a trip the first thing I check is whether there is a hotel that has the Explorer Rate available.