Agent-At Your Service
Aloft by Marriott Bangkok Sukhumvit 11
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
ي ألوفت، نحن لسنا فندقك النموذجي—لكننا لا نتوقف عن تعلم كل جديد أيضًا. نحن هنا لنكون منصة انطلاق وهبوط ضيوفنا. سواء كانوا يأخذون كلبهم في نزهة ويعودون لتناول مشروب، أو يختتمون يومًا من الاجتماعات مع زملاء العمل، أو كانوا في المدينة لرؤية العائلة أو الأصدقاء أو فرقتهم الموسيقية المفضلة، نقدم مركزًا للاتصال بالآخرين والمنطقة المحيطة بهم، بتصميم عصري وشخصية للتمهيد. نحن نبحث عن أشخاص يتمتعون بالثقة في التعبير عن أنفسهم ولا يخشون الرسم خارج الحدود. إذا كنت شخصًايتمتع بإمكانيات التواصل مع الآخرين،فإن فنادق ألوفت هي المكان المناسب لك.عند انضمامك إلى فنادق ألوفت، فإنك تنضم إلى مجموعة من العلامات التجارية مع ماريوت الدولية.كنحيث يمكنك القيام بأفضل أعمالك، وابدأهدفك،وانتميإلى فريق عالمي مذهل لتصبحأفضل نسخة منك.