Executive-Sales
Delta Hotels by Marriott Jeddah Al Salam
POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
توفر فنادق دلتا تجربة سفر سلسة تم تصميمها بعناية مع وضع الاحتياجات الأساسية للمسافر المتكرر الحديث في الاعتبار. نحن نقدم الأساسيات الأساسية التي يحتاجها الضيوف بشكل لا تشوبه شائبة ونعمل بجد للقضاء على كل ما لا يحتاجون إليه. في فنادق دلتا التابعة لماريوت، نتميز دائمًا بالدفء والحكمة والسيطرة على الأمور حتى يتمكن ضيوفنا من التركيز على ما هو أكثر أهمية. بفضل التواجد القوي في كندا والمملكة المتحدة والولايات المتحدة، تتوسع فنادق دلتا التابعة لماريوت سريعًا عبر الأسواق في جميع أنحاء العالم. إذا كنت تستمتع بتقديم خدمة هادفة والتركيز على التفاصيل المهمة، فنحن ندعوك لاستكشاف الوظائف في فنادق دلتا التابعة لماريوت. عند انضمامك إلى فنادق دلتا، فإنك تنضم إلىمجموعة من العلامات التجارية مع ماريوت الدولية. كن في المكان الذي يمكنك القيام فيه بأفضل أعمالك، وابدأ هدفك ، وانتمي إلى فريق عالمي مذهل ، لتصبح أفضل نسخة منك.