Name: Judy L.
Position: Sales Manager
Hotel: The St. Regis Hong Kong
Dream destination: I’d love to see more of China. There are lots of unique and different cities with different types of food, landscape, cultures and experiences. I have only been to a few cities in China but there are so many more waiting to be discovered.
Drink or treat of choice: Bordeaux wine. I look forward to my career with Marriott being like Bordeaux wine, the longer it stays, the better it tastes.
In the heart of Wan Chai district, The St. Regis Hong Kong prides itself on being a “curated mansion” that blends exquisite architecture, diverse cultures and the timeless elegance that characterizes the brand — oh, and a two-Michelin star restaurant.
At this St. Regis, as in every brand and hotel within Marriott, there’s a sales department whose mission is essentially to bring a wide range of guests to it, and it’s conformed by people like Judy, a Sales Manager. Judy’s role is to strengthens the relationships with current customers, organize events, promotes the hotel’s reputation in the industry, and build brand awareness, which, when you work with a historic brand like St. Regis, can be a true pleasure.
“Each brand is so unique but shares the same values. I feel that I am part of a big family, not just working for a single property,” says Judy. “Everyone here is really helpful and friendly, so it makes me feel at home.”
“My career at Marriott has been a journey of constant learning and self-discovery, and I am very grateful for the opportunities and experiences that have come with it,” she says.
Judy’s Marriott journey began in 2019 as a Sales Executive, but before that, she already had experience in sales departments at a different hotel chain in Hong Kong. Since starting with Marriott five years ago, Judy has been promoted twice.
Learn more about Judy’s journey, in her own words, below.
What does a good day at work look like for you?
A good day at work starts with a nice cup of coffee and an energetic briefing with our team members. After that, I can make a positive impact on our guests’ experience and the way they look at the hospitality industry. I love interacting with guests and making sure they have a memorable stay with us. It’s fulfilling to see their satisfaction when they leave. I also enjoy taking on new challenges, learning new things, working with my colleagues to solve any problems that arise, and locating new business opportunities that could bring revenue to the hotel.
What is your favorite part of working at Marriott?
Getting to know people from other properties within Marriott around the world is the best thing. Marriott has many opportunities for us to meet with other property staff through events, training, and meetings. They offer different opportunities in many areas such as cross-property training and brand culture.
How would you describe Marriott’s culture?
The “put people first” value and strong relationships with other Marriott properties are some of the best aspects of the Marriott culture. As a world-leading hotel management company, we have the great advantage of having the highest number of properties in the world, and that creates a great opportunity for working with different people not just from your own property but also with others.
Marriott promotes teamwork and relationships by creating events and activities to communicate, connect, and collaborate. Also, the company’s commitment to providing excellent service is a top priority. We strive to cultivate a culture of inclusion, respect, and engagement while providing exceptional service to our guests.
What was your Marriott interview process like?
My Marriott journey started at the hotel’s career fair. I walked into the hotel before they opened during a career fair and applied for the position. My interview went smoothly, we chatted about the development of the hotel industry in Hong Kong, my goals, my skills, and most importantly, my desire to work with the company.
Any tips for candidates who want a role like yours?
I’d suggest candidates show passion and confidence. Don’t be shy to apply for what you are interested in. Try to visualize the culture of the company and the team members that you’ll be working with. Show your passion and enthusiasm, practice, and prepare for the interview questions ahead of time. Be yourself and share your stories.
Describe a moment you felt supported at Marriott.
When I was transitioning to a new role, Marriott provided me with the resources and support I needed. Everyone from my managers to human resources, to my peers were all extremely encouraging and gave me the confidence I needed to take on the new role. I felt truly supported the entire way and that made all the difference! This support was key to my success [in my new position].
When have you felt like a part of a community at Marriott?
When the hotel management shows support and appreciation for the hardworking staff, I feel like a part of a community and a team that works together to provide excellent customer service and make sure guests have a positive experience. Knowing that I am valued and appreciated by my colleagues is truly an amazing feeling. Also, when colleagues and peers show support and trust through our daily communication it makes me feel that I am part of the Marriott community and that we’re working as one team towards one goal.
How has Marriott provided you with the training and support you need to grow your career?
The great thing about Marriott is the comprehensive training and support they provide for their employees. From day one, I received detailed training resources and guidance from experienced professionals through online or offline activities. I’ve also been able to take advantage of their leadership development programs, which have helped me learn new skills and broaden my understanding of the hospitality industry.
Overall, I have the confidence and support I need to grow my career with Marriott. This training and support have also made me more interested in working with different parties and in further pursuing my career at Marriott.
Have you used the Marriott Explore Rate?
As a person who loves traveling, the answer is absolutely yes! Marriott Explore Rate is amazing, and I can use it almost in every part of the world.