Accelerating Our Goals to Diversify Leadership

In my 26 years at Marriott, I’ve been fortunate to travel the world and discover, experience and learn from diverse thinking and perspectives that have led to better and more innovative solutions to business challenges. Marriott International would not be where we are today if our rich diversity that was made possible by inclusive opportunity had not always been a …

two men and two women smiling in front of city landscape

Marriott's Quest to Inspire Every Employee

The lifestyle brand powering Marriott’s commitment to an inspirational employee experience is our global wellbeing program, TakeCare. Founded on the three pillars of opportunity, community and purpose, TakeCare is as much a cultural empowerment platform for employees as it is a wellbeing program. While there is a small global team drawn from the human resources function and other areas of …

The Moments that Matter

I have often said that my earliest memory as a child is running hysterically down a hill in Puerto Rico being chased by a rooster who resented my intrusion of the chicken coop. Honestly, to this day I don’t know if it really occurred or if it was a childhood nightmare forever etched in memory. However, the vividness of that …

Honoring the MLK Dream of Inclusion

I’m reflecting on the dream of Dr. Martin Luther King Jr. today and his eloquent, prophetic, and courageous words about a time when all Americans would have an opportunity for advancement. As we celebrate what would have been Dr. King’s 90th birthday, I am struck both by how far we have come as a nation and also by the fact …

A Paradigm Shift In How We Travel

I’ve been in the hospitality business for two decades now and have never seen anything like the divergent trends we are witnessing today. On the one hand, we’re seeing the growing pressure for increased border security, fueled in part by legitimate safety concerns about international terrorism, but also by the unfortunate rise in nationalist impulses around the world. On the…

The Bo'i+o coffee shop at the Renaissance Santo Domingo Jaragua Hotel

An “Unusual” Cup of Joe

If you’ve read my blog before, you know one of the great pleasures of my job is to visit our properties and associates. It’s something my father loved to do, too. He taught me the importance of being seen in the hotel—being present and having a connection with the people who work there. Over the years, I’ve also come to…