Agent-At Your Service
The Naka Island a Luxury Collection Resort & Spa Phuket
POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
豪华精选酒店及度假酒店已荟集超过 35 个国家和地区的 120 多家享誉世界的酒店及度假酒店，其别致而地道的体验，为宾客留下持久珍贵的回忆。豪华精选酒店起源于意大利酒店品牌 CIGA，该品牌创立于 1906 年，旗下拥有一系列闻名欧洲的标志性酒店，至今 100 余年的酒店行业经验为我们持续开创超越预期的豪华旅居体验奠定了坚实基础。
从充满传奇色彩的宫殿到静谧幽然的度假胜地，再到经典永恒的现代诠释之作，每家豪华酒店及度假酒店都是当地风情与珍贵特色的深刻体现，也是通往目的地文化魅力和瑰宝的门户。如果您喜欢讲述动人故事，热衷探索地方文化，渴望用真诚的个性化服务款待四方宾客，我们诚邀您一同踏上这段职业旅程。加入豪华精选，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。