Guest Experience Expert
AC Hotel Chengdu NorthPOSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
在 AC 酒店，我们深信注重细节是我们能给予宾客的慷慨。无论是优雅巧妙的斟酒服务亦或精心设计的时尚环境，AC 酒店和全体员工坚信，只要尽心尽力去做，我们定能呈献非凡体验。AC 酒店的精致设计以及酒店员工的细致态度广受四海宾客的认可与赞誉。如果您想学习热情待客之道，AC 酒店的工作环境再适合不过了。我们的员工凡事注重细节、具有全球视野。他们对学习和尝试新事物有着发自内心的好奇心。他们在艺术、科技和设计等方面紧跟当下潮流，渴望与宾客和身边的其他人一起分享。
我们的员工常常自问如何提升服务体验，如何为宾客缔造精彩纷呈的喜悦时刻。期待志同道合的您加入我们，与 AC 酒店携手谱写未来职业生涯。加入 AC 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆启航，发挥个人价值，追求人生目标，融入卓越国际团队，展现真我风采。