Assistant Cluster Reservations Manager

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experiences, we encourage you to explore your next career opportunity with Sheraton.

Leading a strong team of reservation agents that oversees the Sydney Marriott Cluster Hotels.

What will you be doing:

• Managing the day to day supervision and operations of the cluster reservations team
• Responsible for generating reports on a weekly and monthly basis
• Providing training sessions and on boarding new reservations agents
• Maintain a confident selling approach to maximize overall hotel revenue and room sales
• Ensuring all calls, emails and enquiries are handled and responded to in a timely manner
• Liaise with the Front Office and Sales teams for all group reservation enquiries

About You:

• Experience in a reservations or front office role
• Proven high level of customer service experience
• Ability to lead and motivate a team, experience in training others is essential
• OPERA system experience is highly regarded
• Strong attention to detail, professional communication skills both written and verbal are all essential

In return we will provide:

• Discounted accommodation and food and beverage at Marriott International worldwide
• Training and development opportunities
• Discounted parking
• Uniform provided daily
• Rewards and recognition program

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.