Assistant Director of Human Resources fixed-term contract - JW Marriott Venice Resort & Spa 2024

POSITION SUMMARY

Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development.  Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures

REQUIREMENTS

• University Degree or Higher, a Post-Graduated Certification in Human Resources is a plus.
• 4/5 years of experiences in Human Resources, Hospitality experience is a plus.
• Excellent knowledge of Italian labor law regulations
• excellent knowledge of the main personnel management tools
• creativity and ability to propose innovative solutions for employee satisfaction.
• Excellent communication skills
• Native/Advance knowledge of the Italian language. Advance knowledge of English languages

Critical Tasks

• supervises the work of the Training & Talent Acquisition Coordinator in the talent acquisition process: 
  • job-posting, 
  • recruiting sources,
  •  recruiting events, 
  • personnel selection
  • offer letters
• Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs and local law.
• Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed
• Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.
• supervises the work of the Training & Talent Acquisition Coordinator in the employee onboarding process: hiring process:
  •  preparation of hiring waves, 
  • preparation of hiring documentation, 
  • preparation of the on boarding plan for all employees.
• He/she is responsible for contracts and the drafting of recruitment documents, including in these activities also the continuous updating of contracts based on current legislation and collaborates with the Director of Human Resources in the type of contracts to be adopted.
• He is responsible for the management of the Zucchetti time and attendance system and its correct application, ensuring operational advice to his colleagues and making sure that department managers use the Zucchetti software correctly and punctually.
• Supervises the work of the HR generalist coordinator in the operational management of the Zucchetti software, making sure that the data contained in Zucchetti are always updated and that attendance is always correct and that anomalies are corrected promptly.
• He/she is responsible for the entire personnel administration process, including:
  •  the preparation of all the documentation to be provided to the payroll officer for the closure of salaries, 
  • the management of pay variations, 
  • the management of institutions (INAIL, INPS), 
  • acting as a consultant figure in the field of personnel administration for all employees who need it
  • Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions
  • Manages Workers Compensation claims to ensure appropriate employee care and costs management.
  • Educates employees on benefits package, on the various types of benefits available and eligibility requirements.
• Ensures hourly performance appraisal processes are in place.
• Assists DHR in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions.
• Support DHR in coaching managers on progressive discipline process.
• Ensures development plans for hourly associates are in place (e.g., goals documented, progress towards goal achievement is measured).

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. 
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
•  

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

JW Performance Behaviors 

Provides excellent service, builds trust, anticipates and meets the needs of internal or external customers. Takes ownership of customer issues or problems and takes action to bring to quick resolution.

The associate is confident, innovative, genuine, intuitive, and live the JW Marriott Core Values.

Always applies the JW Marriott brand Symphony of Service standards: e.g. pause and engage,  two hands delivery, escorts guest towards direction 5 steps, uses elevator etiquette, Indicates directions using Outstretched arm and Open Palm, uses “Allow me” when completing tasks

Uses confident verbal and body language (smiles, stands up straight, makes eye contact, firm hand shake) with a graceful and sophisticated delivery, always using guest/internal customer name 

Displays pride in professional image and behavior; understands how proper grooming, etiquette, hygiene impact the luxury guest experience; Complies with dress/uniform and brand grooming standards

Exceeds expectations in the resolution of guests’/internal customers’ issues 

Demonstrates pride in knowledge of locale; looks for opportunities to share uniqueness of our destination

Demonstrates a commitment to protect the privacy, safety, and security of guests, each other, and the hotel.

Respects and complies with the safety standards in the workplace as required by Legislative Decree 81/2008 and subsequent amendments; Attends the mandatory courses required as per Italian law as required by Legislative Decree 81/2008 and subsequent amendments.

Associate’s Name: TBD

Job Title: Assistant Director of HR

Department: Human Resources

Reports to (position):  Director of Human Resources

POSITION SUMMARY

Assists the Director of Human Resources in executing strategies that serve to attract, retain, and develop diverse premiere talent. Position directs and works with human resource employees to carry out the daily activities of the Human Resource Department, including recruitment, total compensation, employee relations, and training and development.  Executes against objectives outlined in the Human Resources Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable regulations and Standard Operating Procedures

REQUIREMENTS

• University Degree or Higher, a Post-Graduated Certification in Human Resources is a plus.
• 4/5 years of experiences in Human Resources, Hospitality experience is a plus.
• Excellent knowledge of Italian labor law regulations
• excellent knowledge of the main personnel management tools
• creativity and ability to propose innovative solutions for employee satisfaction.
• Excellent communication skills
• Native/Advance knowledge of the Italian language. Advance knowledge of English languages

Critical Tasks

• supervises the work of the Training & Talent Acquisition Coordinator in the talent acquisition process: 
  • job-posting, 
  • recruiting sources,
  •  recruiting events, 
  • personnel selection
  • offer letters
• Partners with department managers and recruiting professionals to recruit management positions, make hiring decisions and negotiate job offers in accordance with SOPs and local law.
• Oversees the selection and offer processes for hourly employees to ensure proper procedures are followed
• Ensures interviews are conducted according to recommended guidelines, consistent screening criteria is used, and only job-related questions are asked.
• supervises the work of the Training & Talent Acquisition Coordinator in the employee onboarding process: hiring process:
  •  preparation of hiring waves, 
  • preparation of hiring documentation, 
  • preparation of the on boarding plan for all employees.
• He/she is responsible for contracts and the drafting of recruitment documents, including in these activities also the continuous updating of contracts based on current legislation and collaborates with the Director of Human Resources in the type of contracts to be adopted.
• He is responsible for the management of the Zucchetti time and attendance system and its correct application, ensuring operational advice to his colleagues and making sure that department managers use the Zucchetti software correctly and punctually.
• Supervises the work of the HR generalist coordinator in the operational management of the Zucchetti software, making sure that the data contained in Zucchetti are always updated and that attendance is always correct and that anomalies are corrected promptly.
• He/she is responsible for the entire personnel administration process, including:
  •  the preparation of all the documentation to be provided to the payroll officer for the closure of salaries, 
  • the management of pay variations, 
  • the management of institutions (INAIL, INPS), 
  • acting as a consultant figure in the field of personnel administration for all employees who need it
  • Provides an overview of employee benefits to the management team enabling them to educate their employees and answer routine questions
  • Manages Workers Compensation claims to ensure appropriate employee care and costs management.
  • Educates employees on benefits package, on the various types of benefits available and eligibility requirements.
• Ensures hourly performance appraisal processes are in place.
• Assists DHR in identifying key drivers of employee satisfaction and supports managers in addressing issues with written plans and actions.
• Support DHR in coaching managers on progressive discipline process.
• Ensures development plans for hourly associates are in place (e.g., goals documented, progress towards goal achievement is measured).

MANAGEMENT COMPETENCIES 

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. 
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. 
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
•  

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. 
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. 
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
• Generating Talent and Organizational Capability
• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

JW Performance Behaviors 

Provides excellent service, builds trust, anticipates and meets the needs of internal or external customers. Takes ownership of customer issues or problems and takes action to bring to quick resolution.

The associate is confident, innovative, genuine, intuitive, and live the JW Marriott Core Values.

Always applies the JW Marriott brand Symphony of Service standards: e.g. pause and engage,  two hands delivery, escorts guest towards direction 5 steps, uses elevator etiquette, Indicates directions using Outstretched arm and Open Palm, uses “Allow me” when completing tasks

Uses confident verbal and body language (smiles, stands up straight, makes eye contact, firm hand shake) with a graceful and sophisticated delivery, always using guest/internal customer name 

Displays pride in professional image and behavior; understands how proper grooming, etiquette, hygiene impact the luxury guest experience; Complies with dress/uniform and brand grooming standards

Exceeds expectations in the resolution of guests’/internal customers’ issues 

Demonstrates pride in knowledge of locale; looks for opportunities to share uniqueness of our destination

Demonstrates a commitment to protect the privacy, safety, and security of guests, each other, and the hotel.

Respects and complies with the safety standards in the workplace as required by Legislative Decree 81/2008 and subsequent amendments; Attends the mandatory courses required as per Italian law as required by Legislative Decree 81/2008 and subsequent amendments.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.