Assistant Director of Welcome (front office)
W VerbierAs "Talent", you represent W lifestyle to our guests. You are the soul behind the brand and you bring it to life. W Talents are as unique as the brand itself and are personally engaged from a lifestyle standpoint to the warm, witty, welcoming environment of the brand.
AN EXCITING CHANCE TO JOIN THE W VERBIER TEAM
As Assistant Welcome Manager, you will be number 3 in the Welcome department. You will report directly to the Welcome Director and the Rooms Director.
You will be responsible for managing the entire Welcome team: concierges, nights managers, welcome ambassadors, welcome agent, whatever/whevener agent, etc.
Your responsibilities will include
- Managing the operational aspects of the Welcome Office such as welcoming guests, check-in and check-out, and assisting guests to ensure an incredible experience. You will develop, implement and continually review policies, procedures, practices and standards, and ensure that they are consistently applied.
- Prepare daily pre-arrival schedules and customised stays.
- Manage room inventory to maximize room revenue.
- Implementing and developing the objectives of the Welcome Office and Whatever/Whenever team, in line with the hotel's objectives.
- You will train, develop, coach and manage the performance of the Talents who report directly to you.
- Coordinate activities with other hotel departments to facilitate communication and customer satisfaction.
- Maintain high visibility for operational fluidity, promote good relations with the public, take corrective action, and follow up on customer queries and complaints to ensure customer satisfaction.
- Be informed of all emergency procedures, hotel promotions, upcoming products and events. You will brief the Talents on these subjects, so that all the Welcome Desk and Whatever/Whenever Talents are able to inform customers correctly.
- Guaranteeing the W standards to which we adhere, and achieving the best scores. You achieve and maintain good Guest Voice scores, and take the necessary action.
- Ensure that new Talents are properly integrated into the department, in particular by putting in place appropriate schedules, checklists and training matrixes. You will be responsible for training existing Talents in Brand Standards and other policies and procedures.
PROFILE
- Significant Front Office management experience in the luxury hotel sector
- An interest in fashion trends
- Fluent English and French (written, read and spoken)
- Advanced IT skills (Outlook, Word, Powerpoint, Excel, and Opera PMS)
- Outgoing, able to interact with particularly demanding customers
- Excellent written and verbal communication skills
- Integrated, adaptable, flexible and results-oriented
- Strong team spirit
- You attract, develop and retain talent
- Financial acumen
Real interest in the worlds of taste, sound, body, scene and stance
Due to visa restrictions only applicants from Switzerland and European Union can be considered.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.