Assistant Front Desk Manager

START YOUR JOURNEY WITH US

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the city's lively downtown district with modern luxury and award-winning service. Soaring above Sheikh Zayed Road, our bustling and dynamic 5-star hotel is one of the tallest in the world, consisting of two towers with 1608 rooms and boasts awe-inspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges, which offer Japanese, Italian, Indian and Thai cuisine. For those planning an event in downtown Dubai, UAE our hotel offers 80,000 square feet of adaptable space, including a striking ballroom and outdoor venues. Explore, Dubai Mall, Burj Khalifa and Dubai Opera which are all minutes away.

LOVE WHAT YOU DO EVEN MORE

At JW Marriott®, treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience. 

Here at JW Marriott Marquis Dubai, we are looking for talented individuals, to join our amazing family and in return we are able to offer you the following: 

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels. 
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises, so we hope to see you progress your career in line with our training and promotion schedule. 
• A competitive salary with excellent benefits which include accommodation, meals on duty, Transportation, and:
  • World class training and development, including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8,000 hotels all over the world. Yes, 8,000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your day-to-day tasks. 

OUR EXPECTATIONS FROM THE ROLE:

 Be familiar with Hotel services, operational hours and ongoing promotions.
 Have a thorough knowledge of JW Marriott Marquis Dubai products and services.
 Be fully aware of the Marriott Brand standard compliance requirements for all front office sections
 Maintain good working relationship with all hotel departments.
 Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests
whenever needed.
 Check House Count to establish selling strategy for the shift. Monitoring it regularly during shift and responding to any
changes.
 Ensure daily all forms of communication are used to full capacity and relevant information is handed over to the next shift
throughout the shift and briefings.
 Demonstrate and promote quality awareness amongst front office team. Seek ways to improve and maintain guest
satisfaction scores for all front desk associates.
 Ensure smooth check-in and check-out of all guests, and proper handling of all guest accounts.
 Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests,
repeat guests or other guest preferences.
 Be fully aware of Credit Policy and supervise compliance. Inform your manager and concerned departments about any
possible credit risks.
 Have thorough knowledge of operational requirements for the front desk area.
 Be familiar and promote Marriott Bonvoy Program and encourage all front office associates in order to achieve monthly
target.
 Have a thorough knowledge on virtual concierge and ensure that all guest requests and information updated in OPERA
and communicated to other departments.
 Have a thorough knowledge of OPERA, MARSHA, IMS, GXP and other front office related operational software.
 Be familiar with all S.O.P.s and L.S.O.P.s relating to the front office operations Be aware of remedial steps to be taken to
rectify Housekeeping discrepancies.
 Support and practice Empowerment within front office
 Ensure that each associate has a development plan and trained accordingly
 Be able to work various shifts around the business needs to assist all front office sections.
 Identify and resolve guests problems efficiently and resolve to the guest satisfaction
 Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all
concerned application are filled and concerned departments are informed
 Have a thorough knowledge of all Emergency Procedures
 Supervise guest registration and all relevant registration details required by the UAE law.
 Assuring that all front desk associates are continually updated with hotel rates, packages and discounts regularly conduct
PCI audits in order to ensure compliance according to Marriott International standards.
 Be security conscious at all times and act as Manager of Duty.
 Identify guest service shortages and recommend improvements accordingly.
 Ensure all front desk associates have a clear guidelines and direction to perform their daily duties
 Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards
must comply with the standard of the hotel.
 Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and
maintained in guest profiles accordingly.
 Utilizing all available resources, follow up on previous shift requests and pending issues.
 Each associate is expected to carry out, within their capabilities, all reasonable requests by management
 Be flexible according to the business need
 Have an excellent approach to customer service
 Have strong organizational skills; always practice “Clean as you go”
 At all times strive to represent Marriott in the most professional, courteous manner.
 Be able to perform any additional scope of duties if requested by the Management.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.