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Assistant General Manager Restaurants and Bars - Franchised

The Palace a Luxury Collection Hotel Madrid
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Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY 

Supports the overall management of the restaurant and bar operations, ensuring exceptional guest experiences and maintaining high service standards. This role works closely with the General Manager Restaurant & Bar to develop a passionate team, foster a culture of continuous training, and assist in day-to-day operations. The Assistant Manager plays a critical role in overseeing service delivery, managing staff, and ensuring the smooth execution of food and beverage operations, contributing to guest satisfaction and loyalty.

 

CANDIDATE PROFILE


Education and Experience

  • Degree in Hospitality, Business Administration or similar careers 
  • At least 4 years of experience in similar positions, with exposure to high scale environments
  • English and Spanish are required in level B2 as minimum. Additional languages are valued

KEY COMPETENCIES

  • Guest Experience Focus – Engages proactively with guests, ensuring their needs are met and exceeding expectations through personalized service. 
  • Training and Development – Assists in creating and implementing training programs to elevate staff performance in service and guest relations. 
  • Team Leadership – Leads by example, supporting the Restaurant & Bar Director in managing, coaching, and motivating the team. 
  • Attention to Detail – Demonstrates dedication to maintaining service, food, and beverage standards. 
  • Communication Skills – Clearly communicates expectations and provides feedback to the team, promoting a positive and open work environment. 
  • Operational Acumen – Supports day-to-day operations, ensuring smooth service, compliance with safety regulations, and efficient use of resources.

 

CORE WORK ACTIVITIES


Team Support and Development 

  • Assists in leading pre-shift meetings to review daily operations, guest feedback, and menu updates. 
  • Helps identify staff training needs and supports the implementation of ongoing development programs. 
  • Provides hands-on coaching to team members, encouraging growth and fostering a supportive environment.

Delivering Exceptional Guest Experience 

  • Proactively engages with guests, ensuring their needs are met and resolving any issues to enhance their experience. 
  • Encourages staff to anticipate guest needs and deliver personalized service, contributing to guest satisfaction and repeat business. 
  • Reviews guest feedback and works with the team to implement improvements where necessary.

Operational Support 

  • Ensures that service standards in restaurants, bars, and room service are consistently maintained. 
  • Monitors inventory and supply levels, placing timely orders to prevent service disruptions. 
  • Supports compliance with food safety, sanitation, and liquor laws, ensuring a safe and clean working environment.

Financial and Administrative Assistance 

  • Assists in managing operational budgets, working alongside the Restaurant & Bar Director to monitor costs and identify opportunities for savings.
  • Helps to analyse financial performance, providing insights to improve efficiency and profitability.

Human Resources Support 

  • Assists in the recruitment and training of staff, ensuring team members align with the brand's vision and service philosophy. 
  • Participates in performance reviews, providing feedback and setting development goals for team members. 
  • Promotes a culture of fairness, respect, and collaboration, ensuring a positive work environment for all staff.

Additional Responsibilities 

  • Communicates with the General Manager Restaurant & Bar on daily operations, guest feedback, and team performance. 
  • Continuously looks for ways to improve the guest experience and operational efficiency. 
  • Steps into leadership duties in the absence of the Restaurant & Bar Director, ensuring consistent management of the team and service quality.
     

This company is an equal opportunity employer.

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