B&F Sales Coordinator 餐飲訂席業務專員
W TaipeiPurpose of Role
Responsible for handling incoming calls, table reservations and effective control of venue covers. Provide a warm and friendly welcome while taking down reservations and reply to guest phone inquiries effectively.
Responsibly Description
-Manage / receive guest phone call / e-mail / reservation requests while on duty.
-Master Table Management System and maintain the data daily. Make sure guest profile is completed and updated (name, company name, title, contact information such as email, telephone / mobile / fax number, preference and all related information).
-Provide a warm and friendly welcome and farewell to all guest incoming calls per W service standards.
-Demonstrate whatever/whenever attitude towards guest requests.
-Manage online reservation system and block / free covers for online reservations.
職位宗旨
餐飲訂位專員負責處理客人訂位需求，有效控制以及安排餐廳的來客數。用最有效率以及友善的態度來完成客人的訂位需求。
主要負責事項
-處理並且安排來電、電子信件以及直接訂位的客人訂位需求-精通並且掌握飯店餐飲訂位系統（Marc System）。每日需維護系統裡面客人的基本資料（包括但不侷限於：客人全名、公司名稱、職稱、聯絡資料如電子信箱、電話、手機、傳真、偏好等等），確保資料皆須是最新最正確的。
-在與客人應進退的同時需提供W專業以及溫暖的服務精神
-無時無刻皆保持著隨時/隨需的服務精神
-管理eatdrinkandmore.com飯店線上訂位系統。依每天的訂位狀況來開放或是關閉線上訂位名額。
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.