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Business Center Supervisor

The Ritz-Carlton Grand Cayman
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POSITION SUMMARY

Business Center Supervisor | Operations (Hourly)

 

Responsible for the overall management of the Business Center Department. This includes Annual Financial Budgeting, forecasting for the department, prepare and presentation of financial reports including profit and loss statements. Responsible for the daily operation of the department which includes, but not limited to supervising a team of Business Center Agents and Event Concierge, the Business Center operation in accordance with hotel standards. Assist management in hiring, disciplining, and coaching employees. Responsible for training, scheduling, evaluating, counseling, motivating employees, annual employee performance reviews. 

Partner with the Event Management Department in the successful execution of events and programs. Organize and attend pre-conference meetings with Meeting Planners. Acts as a liaison between the Meeting Planner and the Hotel. Works with the Operations Team to ensure accurate event setups.  Establishes and maintains positive relationships with Meeting Planners and Vendors to ensure seamless events and programs while delivering the highest quality of service.  Must have ability to positively and proactively handle customer concerns/issues, paired with unparalleled personalized service, adaptability to a dynamic workplace environment with ability to multi-task. Works closely with the accounting department and Meeting Planners on relevant Business Center charges requested by Event Managers/Coordinators. 

Flexible schedule availability; include early mornings, late evenings, weekends and public holidays. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 30 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Other Key Responsibilities:

Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Manage all event shipping and receiving, month end accruals and reclasses.  Notify Loss Prevention/Security of any guest reports of theft

 

 

Required Qualifications:

  • 2 years of previous supervisory experience with a diverse and multicultural team.
  • At least 1 year of experience in a luxury ambience 
  • Associate’s degree in hospitality, Business Administration, Sales & Marketing or affiliated discipline
  • Previous knowledge of direct guest contact
  • Fluent in English language, written & verbal
  • Excellent communication skills
  • Ability to manage budgeted expenses
  • Outgoing, positive personality
  • Outstanding computer skills in MS Office applications and computer hardware

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.