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Cluster F&B Analytic

Bangkok Marriott Marquis Queen’s Park
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POSITION SUMMARY

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant. Coordinate selling of all food and beverage in hospitality suites through the Room Service Department. Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).

 

Key Responsibilities:

1.POS System Management:

  • Serve as the primary point of contact and expert for the POS system.
  • Ensure the system is optimized for efficiency and accuracy.
  • Train and support staff in the effective use of the POS system.

2. Data Analysis:

  • Collect, analyze, and interpret customer data to drive business decisions.
  • Develop reports and dashboards to provide insights into customer behavior and sales trends.
  • Collaborate with the marketing and operations teams to implement data-driven strategies.

3. System Leadership:

  • Act as the champion for the Food & Beverage systems, including Project Tree and the 7 Rooms F&B reservation system.
  • Lead the implementation and continuous improvement of these systems.
  • Ensure seamless integration and functionality across all platforms.

4. Collaboration and Communication:

  • Work closely with the Food & Beverage team to understand their needs and challenges.
  • Communicate effectively with all stakeholders to ensure alignment and understanding of system capabilities and data insights.
  • Provide regular updates and feedback to management on system performance and data analysis outcomes.
 

PREFERRED QUALIFICATIONS 

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1-year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

 
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.