Cluster Revenue Executive

POSITION SUMMARY

Responsible for supporting the Revenue Managers with inventory management and rate loading across all Revenue Management systems, preparing weekly sales strategy packets and managing the inventory of the properties when requested. Provides tracking and analysis when requested and audits the systems to ensure correct set up and distribution.

SCOPE

This role provides tactical support with Revenue Management systems and tasks, to the senior members of the Team.

EXPECTED CONTRIBUTIONS

KEY RESPONSIBILITIES:

• Ensures full revenue management system and revenue management tool adoption to drive revenue and profit opportunities.
• Updates weekly/monthly tracking for promotions, special events and key segments to support deeper analysis of performance
• Accurately implements pricing strategies in HPP in a timely manner and coordinating communication of pricing changes to stakeholders.
• Ensures compliance and participation in company promotions and digital channels, completing set up in HPP, eFast and Opera PMS.
• Checks distribution channels for hotel positioning, placement, rate parity and information accuracy; and documents accordingly. 
• Supports and executes market-wide strategy and promotion implementation. 
• Prepares weekly sales strategy meeting packets for all hotels in a timely manner to Revenue Managers identifying any key highlights/risks from data prepared.
• Attends sales strategy meetings as requested, to present analysis and recommendations.
• Ensures that the Hotel(s) sales strategies are effectively implemented in the reservation system and the inventory systems.
• Implements tracking and analysis tools to support deeper analysis for the Hotels.
• Provides inventory management functional expertise to hotels, when required.
• Supports in analyzing competitive sets, price positioning and future market need periods, when requested.
• Understands the working relationship between Sales, Reservations and property management systems.
• Provides recommendations to improve effectiveness of revenue management processes.
• Promotes and protects brand equity.
• Ensures that technical questions relating to reservations and property management systems are escalated to the correct support desk in a timely manner.

Building Successful Relationships

• Works with other people to gather the information necessary to manage projects, achieve goals, and resolve problems.
• Develops constructive and cooperative working relationships with others, and maintaining them over time.
• Develops and manages internal key stakeholder relationships.

CANDIDATE PROFILE 

Education & EXPERIENCE

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major. No work experience required.

SKILLS & KNOWLEDGE

• Demonstrating Knowledge - Demonstrating knowledge of job-relevant issues, products, systems, and processes.
• Executing on a Strategy - taking a predetermined strategy and supporting the execution of that strategy.
• Communicating Information Timely - Informing and/or updating other team members on relevant information in a timely manner.
• Generating and Delivering Accurate and Timely Results - Generating and providing accurate and timely results in the form of reports, presentations, etc.
• Analytical/Critical Thinking - The ability to gather and organize information using a logical and systematic process.
• Intermediate Computer Skills – Utilizing the internet for job related search and information.  Intermediate or higher mastery level of Microsoft Excel and Powerpoint. 
• Job Specific Computer Skills – MS Office applications essential. Marriott systems (MARSHA, Opera PMS and Opera S&C, HPP, MarRFP, eFast, MRDW, One Yield) would be advantageous but not necessary.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Mathematics - Using mathematics to solve problems. The ability to add, subtract, multiply, or divide quickly and correctly.

COMPETENCIES (Grey Band)

Adaptability

• Advocates and demonstrates continuous improvement by adjusting to new ways as conditions and priorities change which may include learning new skills.
• Takes initiative by being a part of the solution and assisting in the resolution of issues/problems resulting from change.
• Able to work with different levels of management and management styles as needed in position.

Communication

• Keeps work group informed, speaks and writes clearly and concisely.
• Actively listens to others recommendations while seeking clarification and offering alternatives as appropriate.
• Communicates in a timely, proactive manner, receives directions and feedback well.

Job Related Business Focus

• Actions support key business values of customer service, associate satisfaction and financial success.
• Demonstrates pleasant, helpful and accurate service to internal and external customers.
• Respects fellow associates.
• Efficiently purchases and utilizes resources to produce quality products.

Planning & Organizing

• Sets priorities and establishes a realistic action plan while anticipating potential issues impacting the plan.
• Develops and follows procedures for ensuring quality, is detail‐oriented, maximizes resources, meets deadlines, and follows through on assignments.

Problem Solving

• Identifies problems and seeks resolution through sound judgment and solid decision making skills, where appropriate.
• Directs problems to higher level or applicable department for resolution.

Teamwork

• Works well in a team environment.
• Acts as a liaison with other resources/departments as appropriate.
• Gives recognition, collaborates and builds trust among others, treats people fairly, equally and respectfully, promotes celebration when appropriate.

Technical Expertise

• Demonstrates requisite technical expertise as defined by the position.

Work Habits

• Demonstrates commitment and reliability in getting the job done efficiently, timely, professionally and accurately.
• Balances multiple projects simultaneously and maintains the personal, technical and professional skills needed to perform job duties.
• Consistently strives to improve these skills and represents staff and division positively.