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Agent-At Your Service

Renaissance Sao Paulo Hotel
Jetzt bewerben
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POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Bei Renaissance Hotels möchten wir unsere Gäste dabei unterstützen, die DNA des Viertels, das sie besuchen, zu erleben. Unsere Gäste kommen, um Unerwartetes zu entdecken, in eine neue Kultur einzutauchen oder einfach einen freien Abend optimal zu genießen. Sie betrachten Geschäftsreisen als Abenteuer, denn sie betrachten jede Art des Reisens als Abenteuer. Wo sich andere Menschen mit Gewöhnlichem zufrieden geben, sehen unsere Gäste eine Chance, eine tolle Geschichte mit nach Hause zu nehmen. Und das sehen wir ebenfalls so. Wir suchen ähnlich gesinnte, spontane Entdecker für unser Team, die unseren Gästen das Lebensgefühl des Viertels näherbringen. Wenn Sie sich in dieser Beschreibung wiederfinden, laden wir Sie ein, sich über die Stellenangebote bei Renaissance Hotels zu informieren. Bei Renaissance Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.