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Clerk-Reservations

Sheraton Hua Hin Resort & Spa
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POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Wenn Sie sich der Sheraton Familie anschließen, werden Sie Teil unserer globalen Community. Wir dienen schon seit 1937 als Treffpunkt, wo man zusammenkommt und sich vernetzt. Bei Sheraton kreieren unsere Mitarbeiterinnen und Mitarbeiter in über 400 Communitys rund um den Globus das Gefühl, dazuzugehören. Mit interessanten Erlebnissen und durchdachtem Service laden wir Gäste ein, heißen sie willkommen und verbinden sie miteinander. Wenn Sie ein Teamplayer sind, den die Idee begeistert, Gästen bedeutsame Erlebnisse zu bieten, laden wir Sie ein, Ihre nächste Karrieremöglichkeit bei Sheraton zu entdecken. Unterstützen Sie uns bei der Mission, "ein Treffpunkt für alle" zu werden. Bei Sheraton werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.