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W Bali - Seminyak
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POSITION SUMMARY

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels hat sich der Mission verschrieben, Neugier zu wecken und neue Welten zu erschließen. Wir sind ein Ort, an dem man das Leben erlebt. Wir sind hier, um Türen und den Geist zu öffnen. Wir lassen uns kontinuierlich von neuen Gesichtern und neuen Erlebnissen inspirieren. Eine aufmerksame und für alles bereite Einstellung zählt zu unseren Grundwerten und hat uns den Ruf verschafft, die Normen für Luxus rund um den Globus neu zu interpretieren. Whatever/Whenever macht unsere Kultur und Servicephilosophie aus, mit denen wir die Leidenschaften unserer Gäste zum Leben erwecken. Wenn Sie originell und innovativ sind und die Zukunft stets als einen Raum voller Möglichkeiten betrachten, heißen wir Sie bei W Hotels willkommen. Bei W Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.