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Specialist-Guest Services

Renaissance Sao Paulo Hotel
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POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Bei Renaissance Hotels möchten wir unsere Gäste dabei unterstützen, die DNA des Viertels, das sie besuchen, zu erleben. Unsere Gäste kommen, um Unerwartetes zu entdecken, in eine neue Kultur einzutauchen oder einfach einen freien Abend optimal zu genießen. Sie betrachten Geschäftsreisen als Abenteuer, denn sie betrachten jede Art des Reisens als Abenteuer. Wo sich andere Menschen mit Gewöhnlichem zufrieden geben, sehen unsere Gäste eine Chance, eine tolle Geschichte mit nach Hause zu nehmen. Und das sehen wir ebenfalls so. Wir suchen ähnlich gesinnte, spontane Entdecker für unser Team, die unseren Gästen das Lebensgefühl des Viertels näherbringen. Wenn Sie sich in dieser Beschreibung wiederfinden, laden wir Sie ein, sich über die Stellenangebote bei Renaissance Hotels zu informieren. Bei Renaissance Hotels werden Sie Teil des Markenportfolios von Marriott International. Hier können Sie Ihr Bestes geben, Ihre Bestimmung finden, einem fantastischen globalen Team angehören und das Beste aus sich herausholen.